1. Which credit cards does GAMEBULL accept?
We accept MasterCard, Visa, and American Express and you can pay through Shopify Payments, PayPal or Apple Pay.
2. Does GAMEBULL receive my credit card information?
No. Shopify, PayPal or Apple do not pass on your credit card information to us.
3. How does GAMEBULL ship my gear?
We use Australia Post for domestic orders and Air Mail for international orders.
We can also ship your items using a courier service for an additional cost if you prefer.
If you would like your items to be shipped using a courier service please email us at firstname.lastname@example.org with your name, shipping address and the items you would like to order, including their size and quantity. We will calculate the total cost of your order, including shipping charges and email you back. If you are happy with the total cost and wish to proceed with your order please let us know and we will email you an invoice payable through PayPal. As soon as your payment is received we will ship your order.
4. What is the shipping cost?
Shipping costs vary due to the size of your order and destination and are displayed in the shopping cart once you have picked your item/s.
5. How long will it take to receive my gear?
Please allow up to 3 business days for Australian orders to be delivered.
International orders may take up to 10 business days.
Your item/s will be shipped either on the day your order is received or the next.
6. Can I get a refund?
Yes you can! If you are not 100% satisfied with your item/s please let us know and we will refund your money including the shipping costs you paid in order to have the item/s sent to you, no questions asked, as soon as we receive the original item/s we sent you.
7. Can I exchange my gear for a different size?
Yes you can! Simply let us know which size you prefer and we will ship your new item as soon as we receive the original item we sent you.
In the case where you request an exchange in size we will cover the additional shipping cost of sending the new item to you.
8. What if I receive a defective product?
In the very unlikely event that you receive a defective product please let us know and depending upon which option you prefer we will either send you a new product as soon as we receive the original item we sent you or refund your money including the shipping costs you paid in order to have the item/s sent to you.
In the case where you request another product in exchange for the defective product we will cover the additional cost of shipping another product to you.
Please note that we will not refund any shipping charges incurred by you when returning an item to us.